Purpose
This volunteer position directly fulfills Brucemore’s mission of inspiring community interaction with history, preservation, and the arts by providing frontline hospitality during a variety of arts, culture, and community programming on the estate.
Key Responsibilities Vary by Event and Event Volunteer Position, but may include:
- Ensure positive guest experience as frontline representative of Brucemore.
- Be knowledgeable enough of the site to provide basic wayfinding instructions to guests, including parking locations, restrooms, entrance and exits, etc.
- Assist in the setup and tear down of events.
- Discreetly alert event staff to safety and guest concerns (staff will be available to help mitigate any greater or escalating issues).
- Be flexible and react quickly and safely to staff instructions.
Positions
- Parking Assistant
- Ticket Sales or Ticket Taking
- Venue Usher
- Other roles as assigned
Staff Supervisor(s)
This volunteer position reports to the Program and Outreach Manager for shift scheduling. Hospitality staff managing the event will provide day-of training and supervision.
Time Commitment
We ask that event volunteers commit to two event shifts per month as events are available.
- A regular event shift will range from two to three hours in total.
- This includes pre-event and post-event assistance.
Qualifications
Volunteers should be pleasant-mannered, patient, dependable, and comfortable conversing with and engaging people from varied backgrounds, ages, ability, and levels of knowledge. Volunteers must be able to walk across uneven terrain and engage in physical activities such as walking and standing for periods of time. Volunteers must be able to provide their own transportation to and from the site for their shifts. Volunteers must be high-school aged or older and have parental consent if under the age of 18.
Communication
All general volunteer communications are sent via email – this includes volunteer sign-ups, updates, announcements, and training opportunities. Brucemore also uses Sign-up Genius, Google products, and other digital tools and websites to manage our volunteer program. These digital tools may require volunteers to create an account. The ability to use a computer for scheduling, email communication, and continued training purposes is preferred. Please contact the Program and Outreach Manager to discuss accommodations as needed.
If there is a need to postpone or cancel a volunteer shift (such as in the case of inclement weather), a member of Brucemore staff will contact scheduled volunteers at least an hour before the scheduled start time. Brucemore staff will first attempt to contact volunteers at the phone number on file. If staff are unable to leave a voicemail or reach a volunteer at that number, an email will be sent to the email address on file.
Training Requirements
Training for this position will be provided the day of the event by staff and will vary depending on the volunteer’s role. Training may include parking practices/strategies, check-in and ticket taking practices, basic site wayfinding, and venue ushering.
Dress Code
Brucemore asks that volunteer attire be neat, clean, and appropriate for work being performed and the setting in which the work is performed based on the volunteer’s position. Any dress requirements for specific events will be communicated. Please reach out to the Program and Outreach Manager with any questions.
