Throughout the day at Willis Dady, there are phone calls, donations, and multiple visitors. Since many are directed to different staff in the shelter, having a point person to direct inquiries is instrumental in allowing our agency to function at its greatest capacity. As such, having a volunteer’s help allows the shelter in running smoothly throughout the day while allowing our staff to better focus on their jobs.
Duties also include answering the phone and refer the call to the proper party, welcoming visitors at the front desk, assist them with their needs, collecting and recording donations that come throughout the day, and understanding how to use the computer regarding logging in information.
Training includes an orientation to Willis Dady, instruction at the front desk. and at least one shift shadowing another volunteer or staff member. There is always staff available to provide assistance during the volunteer shift.
